Support

For technical questions, comments or feedback on the Exivity product, contact our Technical Support staff via e-mail or via telephone between 8:30 a.m. and 5:30 p.m. Eastern Standard Time, Monday through Friday, excluding holidays. You may reach Exivity Technical Support by:

Phone: +1-978-439-9800 x332
Fax: +1-978-439-0022
E-mail: help@exivity.com

Exivity offers a suite of Customer Support Programs listed below, designed to meet your specific business needs.

• One year maintenance and support agreement including priority software telephone support with same day response for calls received by 5:00 P.M. EST, Monday through Friday, excluding holidays
• All software updates, including maintenance, enhancement and major releases
• Assistance with installation, basic configuration and usage of the product
• Remote system diagnostics and troubleshooting (contingent upon customer permission and Web or modem access availability)
• Remote installation of software updates

• All of the above for Standard Annual Support
• Access to Exivity technical support staff on a 7-days per week and 24-hour day (7x24) coverage

• Exivity will structure a Custom Support Program to meet your specific needs which may not be covered in the plans above. For more details, please contact your Exivity sales representative.